Effective Date: 04 September 2026
Welcome to 1300 Melbourne Cab. These Terms and Conditions set out the terms that apply when you visit our website, submit a booking request, use our cab and passenger transport services, or contact us. By accessing our website or using our services, you agree to follow these terms.
1. Services We Provide
1300 Melbourne Cab provides passenger transport services for a range of travel needs. Our services may include airport transfers, business travel, hotel transfers, event transportation, wedding travel, sightseeing trips, parcel delivery, and larger vehicle services.
Our ability to provide a particular service depends on vehicle availability, pickup location, travel requirements, booking time, and operational circumstances. We may decline a booking if we are unable to provide the requested service safely or reasonably.
2. Making a Booking
When requesting a booking, you must provide information that is complete and accurate. This may include:
- Your name and contact information
- Pickup and destination addresses
- Required travel date and time
- Number of passengers
- Luggage details where relevant
- Flight information for airport journeys
- Child seat, accessibility, or other special requirements
You are responsible for checking the information supplied during the booking process. Incorrect information may cause delays, additional charges, or difficulties with arranging the requested service.
3. Confirmation of Bookings
A booking enquiry or request does not automatically create a confirmed booking. Your booking becomes confirmed when we accept the request and provide confirmation through an appropriate communication method.
We may contact you if further information is needed before your booking can be accepted.
4. Pricing and Payment
The amount payable for a journey may depend on factors such as the service selected, journey distance, travel time, passenger numbers, vehicle requirements, and other applicable circumstances.
Where a fare is provided before travel, you should review the details carefully. Additional charges may apply where the journey or requirements change after the booking has been made.
If online payment is offered, payment may be handled by an external payment provider. You agree to provide valid payment details and authorise payment for the applicable service.
5. Booking Amendments
If you need to change an existing booking, please contact us as soon as possible.
We will try to accommodate requested changes, subject to vehicle and driver availability. Changes to the pickup point, destination, travel time, passenger numbers, luggage, or vehicle requirements may affect the fare.
6. Cancellation of a Booking
Please notify us as soon as possible if you need to cancel your booking.
Depending on the booking type, cancellation notice, vehicle arrangements, and other circumstances, a cancellation fee may apply. Where specific cancellation conditions have been provided when your booking was made, those conditions will apply.
7. Airport Travel
For airport journeys, we may request your flight number and other relevant flight information to help coordinate the transfer.
Airport operations can be affected by flight delays, cancellations, baggage collection, airport congestion, security procedures, traffic, road closures, weather, and other circumstances. These factors may affect the scheduled pickup or journey time.
Passengers should allow adequate time for airport procedures and their onward travel requirements.
8. Passenger Conduct
Passengers must behave in a reasonable and respectful manner throughout the journey.
Passengers are required to:
- Follow reasonable instructions provided by the driver.
- Use seat belts as required by law.
- Keep personal items safely stored where possible.
- Provide accurate information about passengers and luggage.
- Notify us of special travel requirements before the journey.
- Avoid conduct that may endanger people or cause damage to the vehicle.
If a passenger’s conduct creates a safety risk or prevents the journey from continuing normally, the driver may refuse to continue the service where reasonably necessary.
9. Luggage and Personal Items
Passengers are responsible for their luggage, bags, electronic devices, documents, and other personal belongings.
Please check the vehicle carefully before leaving and make sure you have collected all your belongings. We are not responsible for items that are lost, damaged, or left in a vehicle except where responsibility cannot legally be excluded.
10. Child Seats and Accessibility Requirements
If you require a child seat, wheelchair access, additional luggage capacity, or another specific arrangement, please tell us when making your booking.
Special equipment and suitable vehicles are subject to availability. We will advise you if we cannot meet a particular requirement.
11. Vehicle and Driver Allocation
We may assign a suitable vehicle and driver according to the details of your booking.
The vehicle provided may depend on passenger numbers, luggage requirements, journey type, location, availability, and operational conditions. We may provide an alternative suitable vehicle where necessary.
12. Travel Delays
We make reasonable efforts to operate services according to the agreed booking details. However, travel times cannot always be guaranteed.
Delays may result from traffic congestion, accidents, roadworks, weather, road closures, public events, airport conditions, vehicle problems, government requirements, or other circumstances outside our reasonable control.
We are not responsible for consequences arising from delays that could not reasonably have been prevented or controlled.
13. Website Content
We aim to provide useful and accurate information on our website. However, service details, availability, pricing, content, features, and other information may change without notice.
We may update, remove, suspend, or modify website content or functionality when required for operational, technical, legal, or business reasons.
14. Acceptable Website Use
You must use our website in a lawful and responsible manner.
You must not:
- Submit information that you know is false or misleading.
- Attempt to gain unauthorised access to our website or systems.
- Introduce viruses, malicious software, or harmful code.
- Interfere with website functionality or security.
- Use the website for unlawful or fraudulent activities.
- Copy or misuse website content without appropriate permission.
15. External Services and Websites
Our website may rely on third-party services, including payment platforms, mapping tools, communication services, analytics systems, advertising services, or other technology providers.
Third-party services may have their own terms, conditions, and privacy policies. We are not responsible for matters governed solely by the terms or systems of those external providers.
16. Service Limitations and Liability
To the extent permitted by law, we are not responsible for loss, delay, expense, inconvenience, or disruption caused by circumstances outside our reasonable control.
Nothing in these Terms and Conditions removes, limits, or changes any consumer guarantee, right, or protection that cannot legally be excluded or limited under Australian law.
17. Personal Information
Information provided to us during a booking or website interaction may be used to process bookings, communicate with customers, arrange services, manage operations, meet legal obligations, and for other purposes explained in our Privacy Policy.
By using our website or requesting our services, you acknowledge that your information may be handled in accordance with our applicable privacy practices.
18. Updates to These Terms
We may revise these Terms and Conditions when our services, website, business practices, or legal obligations change.
Any revised version will be published on this page. The effective date at the beginning of these Terms may also be updated to indicate when the latest version applies.
19. Applicable Law
These Terms and Conditions are governed by the laws applicable in Victoria, Australia.
Any dispute relating to our website or services will be dealt with under the applicable laws and jurisdiction of Victoria, subject to any rights or protections available to consumers under Australian law.
20. Contact Information
If you have a question about these Terms and Conditions, a booking, a fare, or any of our transport services, please contact us through the website.
