Effective Date: 04 September 2026
1300 Melbourne Cab recognises that travel arrangements can sometimes change. This Cancellation and Refund Policy explains how booking cancellations, amendments, no-shows, and refund requests are handled for services arranged through our website, telephone, or other available booking methods.
Cancellation Requests
Customers who need to cancel a booking should contact 1300 Melbourne Cab as soon as possible. Early notice allows us to update the booking details and manage vehicle availability effectively.
Cancellation requests should include relevant booking information, such as the customer name, booking reference, pickup date, pickup time, and pickup location.
Cancellation Terms
Cancellation conditions may vary depending on the booking type, scheduled pickup time, payment arrangements, and any specific terms provided when the booking was made.
Where a cancellation charge applies, customers will be advised of the applicable conditions or charges where reasonably possible.
Airport Transfer Bookings
Airport transfers are arranged around scheduled pickup times and may involve flight or terminal information. Customers who need to cancel or amend an airport transfer should notify 1300 Melbourne Cab as early as possible.
Changes or cancellations may be subject to the booking conditions applicable to the particular service.
Changing a Booking
Customers may contact us to request changes to booking information, including pickup time, pickup location, destination, passenger details, or vehicle requirements.
All requested changes are subject to availability. A change may also result in a different fare or other applicable booking charges.
Refund Requests
Refunds are considered according to the circumstances of the cancellation, the booking terms, and the services already provided.
Where a refund is approved, it will normally be returned through the original payment method used for the booking. The time required for the funds to appear in the customer’s account may depend on the relevant payment provider or financial institution.
If part of a service has already been provided, the amount eligible for refund may be adjusted accordingly.
No-Show Bookings
A booking may be considered a no-show when a customer does not attend the agreed pickup location and cannot be contacted within a reasonable waiting period.
Depending on the circumstances and booking terms, a no-show may not be eligible for a refund.
Changes or Cancellation by 1300 Melbourne Cab
In certain situations, we may need to modify or cancel a booking because of circumstances such as vehicle availability, operational requirements, road conditions, safety considerations, severe weather, or other circumstances outside our reasonable control.
If 1300 Melbourne Cab cancels a prepaid booking and a refund is applicable, we will provide the customer with information regarding the relevant refund arrangements.
How to Request a Cancellation or Refund
Customers wishing to cancel a booking, request a booking amendment, or enquire about a refund should contact 1300 Melbourne Cab and provide sufficient booking information to help us locate the reservation.
Policy Changes
1300 Melbourne Cab may review and update this policy from time to time to reflect changes to our booking process, services, business operations, or applicable requirements. Any revised policy will be published on this website with the applicable effective date.
Contact Us
For questions regarding cancellations, booking changes, or refund requests, please contact 1300 Melbourne Cab.
