Effective Date: 04 September 2026
1300 Melbourne Cab respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how 1300 Melbourne Cab may collect, use, store, and disclose information when you visit or use 1300-melbournecab.com, contact us, or make an enquiry or booking.
By using our website, you acknowledge that you have read and understood this Privacy Policy. We may update this policy when our services, website practices, or legal requirements change.
Information We May Collect
Depending on how you interact with our website and services, we may collect information such as:
- Contact Details: Your name, phone number, email address, and other information you provide when contacting us.
- Booking Information: Pickup and destination details, travel date, preferred pickup time, passenger requirements, and other information needed to arrange a transportation service.
- Enquiry Information: Details you provide when requesting information about our services or communicating with our team.
- Website Usage Information: Information about how visitors interact with our website, including pages viewed, browser information, device information, and general usage patterns.
- Cookies and Similar Technologies: We may use cookies and related technologies to support website functionality, understand website usage, and improve the online experience.
How Information Is Collected
Information may be collected when you voluntarily submit it through our website, contact us by phone or email, make a booking or enquiry, or interact with our online services.
We may also receive limited technical and usage information automatically when you visit our website. This may include information from website logs, cookies, analytics tools, and similar technologies.
How We Use Your Information
We may use information collected through our website for legitimate business and service-related purposes, including:
- Managing Bookings: To receive, arrange, confirm, and manage transportation enquiries and bookings.
- Providing Services: To help coordinate requested transportation services and respond to customer requirements.
- Customer Communication: To respond to enquiries, booking requests, feedback, and service-related questions.
- Website Improvement: To understand how visitors use our website and improve its content, functionality, and performance.
- Advertising Measurement: To understand the effectiveness of our online advertising and marketing activities.
- Security: To help protect our website, systems, customers, and business from misuse, fraud, or unauthorised activity.
- Legal Obligations: To comply with applicable laws, regulations, legal processes, or lawful requests from authorities.
Google Advertising and Analytics
We may use Google advertising and measurement technologies, including Google Ads, to promote our services and measure the performance of advertising campaigns.
These technologies may use cookies or similar identifiers to help us understand whether visitors have interacted with our advertisements and subsequently visited or contacted our website.
Where applicable, Google may process information in accordance with its own privacy policies and terms. Advertising settings and available controls may change over time.
We do not use advertising technologies to guarantee or represent that a particular transportation service, fare, vehicle, driver, route, or booking time will be available.
Cookies
Our website may use cookies and similar technologies to support essential website functions, remember certain preferences, understand website traffic, and improve website performance.
Some cookies may be provided by third-party services that support website analytics, advertising, security, or other functionality.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the way some website features operate.
Sharing of Information
We may disclose relevant information where reasonably necessary to operate our business, provide requested services, or meet legal obligations.
Information may be shared with:
- Service Providers: Businesses or technology providers that assist with website hosting, communications, payment processing, analytics, security, or other business functions.
- Business Support Providers: Third parties that help us manage and operate our website and customer services.
- Advertising and Analytics Providers: Platforms that help measure website activity and advertising performance.
- Legal or Government Authorities: Where disclosure is required or permitted by applicable law or a lawful request.
We do not sell personal information simply for the purpose of allowing another business to independently market its products or services to you.
Protection of Your Information
We take reasonable steps to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure. However, no website, electronic communication method, or online storage system can be guaranteed to be completely secure.
You should avoid submitting information that is not necessary for your enquiry or booking.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business records, resolve enquiries, meet legal obligations, or protect our legitimate interests.
The retention period may vary depending on the type of information and the reason it was collected.
Your Privacy Choices
You may contact us if you would like to ask about personal information that we hold about you or request that inaccurate information be corrected, subject to applicable legal requirements.
If you no longer wish to receive optional marketing communications from us, you may contact us using the details provided on this website.
Third-Party Websites
Our website may contain links to external websites or online services operated by third parties. These websites have their own privacy policies and practices.
1300 Melbourne Cab is not responsible for the privacy practices, content, security, or information-handling procedures of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
Children’s Privacy
Our website and transportation services are intended for general use and are not specifically directed toward children. We do not knowingly request personal information from children for independent marketing purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, information-handling practices, advertising technologies, or applicable legal requirements.
Any changes will be published on this page, together with a revised effective date where appropriate.
Contact 1300 Melbourne Cab
If you have questions about this Privacy Policy or would like to make a privacy-related enquiry, please contact 1300 Melbourne Cab.
